Shipping Information

Shipping Method	Shipping Time	Costs
STANDARD SHIPPING	1-7 Business Days	R109- Cart value is below R550 Free - Cart value is over R550

 

 

* The shipping time is an estimate based on the date the order is paid for, but the actual shipping time may take longer than expected due to reasons such as invalid or incomplete address(es), invalid phone number, unable to deliver or other causes.

If you found that: 1) your package has not been delivered within the specified time; 2) the tracking information shows that the package has been delivered but you have not received it; or 3) your package includes missing/incorrect items, please contact customer service within 20 days of the payment date so that the aforementioned issues can be addressed.

 

During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please go to "my orders" to track your order.

 

What happens if I am not home when my package arrives?

Hi, if you will not be home when the courier company tries to deliver a package to you, you can kindly ask your friends or family members to help you pick up the package. Alternatively, couriers can also deliver to work areas so you can consider inserting your work address in the shipping information provided you will be there when the courier goes out for delivery.

 

 

Return & Refund Policy

1. Why is my item missing?

Hi, sorry about the inconvenience, please contact us on this issue.

Please provide us with a picture of the whole outer package including the shipping labels, as well as indicating which item is missing, so that our agent can help you better. Please contact us via email at support@bellabae.co.za.

 

2. How can I return an item?

Hi, please take a look at our Return policy first, then if you wish to proceed with the return, please contact our customer service and tell us which items you want to return.

 

3. What if I received an item that is damaged or has issues?

Hi, we are sorry for the inconvenience. Please kindly contact us and provide us with images of the item that you wish to raise a concern about so that we can help you further.

 

4. What is the status on my return or exchange?

Once we receive the returned items, it will take up to 7 days for us to process the refund or exchange.

The refund should reflect in your account depending on the refund method you communicated with the consultant that assisted you.

 

5. Can I get a full refund for the returned item?

Hi, all returned items will be inspected and if illegible for refund, will be refunded to the full price of the item. All refunds exclude shipping and return shipping fee. All unreturnable items according to our Return policy will not be refunded for.

Coupons codes and Bellabae points will not be refunded as monetary value.

Hope this will help.

Have a good day.

 

6. Can I return one of my orders?

Yes, please contact us at support@bellabae.co.za to get assistance with your return.

Our Return and Refund Policy lasts 14 days from the day you have received your purchase. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your product must be unused, undamaged, unopened and in the same condition that you received it. It must also be in the original packaging.

Pickup Service: We will arrange a pickup for you based on the given address. An R109 fee per return request will be deducted from your refund.

Note: The original shipping fees and guarantee fees are non-refundable.

 

7. What if I received the wrong item?

Hi, sorry about this inconvenience, please can you contact us at support@bellabae.co.za.

Please provide us with images of the issued items as well as the package picture and shipping label , so that our agent can help you better. If we sent the wrong item to you, we would like to compensate you for it.

 

8. What if I received a damaged product?

We sincerely apologize for the inconvenience and we will address it with the warehouse so that they can look into the issue for you. Please provide us with images of the issued items as well as the package picture and shipping label , so that our agent can help you better. If you received a damaged product, we would like to compensate you for it.

 

9. My refund amount is incorrect.

Thank you for contacting us, please note:

1. We will issue refunds only for product items.Shipping fees are non-refundable.
2. The refund amount is based on the actual price you paid (after the coupon and points) .If you still have questions regarding the refund amount, please contact our customer support@bellabae.co.za

 

10. What is your return policy?

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition.

The following items cannot be returned or exchanged: jewelry, event & party supplies, DIY supplies, pet supplies, beauty, accessories (except scarves, bags), items with non-returnable marks and free gifts.

More info, please check Return policy.

 

11. How long does it take for the refund to be processed?

Normally it will take a few days for the package to be returned to us. When the parcel has been received by us, we will then begin the refund process.

All refunds take up to 7 working days from the time we receive the product to process.

 

12. What if the item I received is not as described?

Hi, thanks for ordering from our site. We do apologies that our items do not live up to your expectations.

Please kindly contact us with some clear pictures of the problem item(s) which can show us the issue.

Then our consultant will offer you the best solution to meet your satisfaction.

Hope this will help you.

13. Shipping of a returned product.

 

To return your product, send us an email at support@bellabae.co.za to assist.

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If your returned product is rejected, you may consider to let the rejected product to be shipped back. Shipping costs are not included and should be paid upfront before the products will be shipped again.

Depending on where you live, the time it may take 1-7 days for your exchanged product to reach you, may vary.

If you are shipping a product over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned product.

 

14. Delivery and Purchase Cancellation.

 

If for any reason you would like to cancel a purchase before delivery, please sent us an email at info@bellabae.co.za to assist you. You can cancel your purchase at any time, depending on where the purchase is in the process:

If your purchase has not been dispatched upon cancellation, we will refund the full purchase amount to you.

Once your purchase has been dispatched from the supplier, we will only be able to process the cancellation when the purchase has been returned to us.

 

You will need to accept the delivery and will have the right to return the purchase in accordance with our Return and Refund Policy.